Quality Management
Policy
Terra Fuoco Energy GmbH is a reputable supplier of epoxy curatives. The company specializes in the responsible distribution of Dicyandiamide (DCD), a renowned product known for its exceptional quality. To date, Terra Fuoco Energy GmbH has achieved a remarkable track record of supplying such high quality DCD to customers in more than 20 countries. Their commitment to excellence and sustainability has allowed them to establish strong partnerships with industry leaders, solidifying their reputation as a trusted supplier in the global market. Annually, Terra Fuoco receives outstanding vendor ratings.
Terra Fuoco Energy GmbH, a second-generation family business, is deeply committed to its responsibility towards the environment, customers, and employees. Since its inception back in 2011, the company has been dedicated to delivering reliable and environmentally friendly products as a responsible supplier of Dicyandiamide (DCD). This commitment serves as an integral principle that guides the company’s daily operation and management. Moving forward, the company is driven by the vision of harnessing the power of chemistry to not only meet the evolving needs of customers but also create meaningful and positive changes in society and the well-being of future generations.
Introduction
Delivery
Traceability and transparency: Terra Fuoco provides accurate and comprehensive documentation, such as certificates of analysis (COA) and material safety data sheets (MSDS), to ensure the traceability of raw materials and accountability of the products
Sustainability
Environmental responsibility: Terra Fuoco recognizes the importance of environmental responsibility and strives to minimize the environmental impact through implementing sustainable practices, including energy conservation and waste reduction.
Customer
Customer satisfaction: Terra Fuoco prioritizes the customer satisfaction as promptly addressing customer inquiries and offering responsive technical support
Employees
Highly qualified workforce: Terra Fuoco Energy GmbH is committed to recruit and retain highly talented people. To improve Terra Fuoco's rentention rate, we are committed to building strong relationships among the team while offering competitive salaries and worklife balance.
Effective management: Terra Fuoco Energy GmbH is committed to open and smooth internal communication to ensure a flat organizational structure. Managers provide clear tasks and instructions to mantain high efficiency within the company.
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Owner
Consistent product quality: Terra Fuoco Energy GmbH is committed to provide chemical substances that consistently meet agreed-upon standards
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Continuous improvement: Terra Fuoco strives for continuous improvement in operations and product offerings. Terra Fuoco consistently embraces new technologies and adopts best practices to enhance product quality.
Our Commitment
First of all, customers can expect high-quality products from Terra Fuoco. Terra Fuoco prioritizes stringent quality control monitoring throughout the production process to ensure the reliability and consistency of the products. Terra Fuoco is committed to exceeding customer expectations, and customers can rely on Terra Fuoco for timely and dependable delivery of their products. Secondly, customers can expect environmental-friendly solutions that align with UN sustainability goals from Terra Fuoco. As a responsible supplier, Terra Fuoco places a strong emphasis on sustainability. Up to date, they have implemented renewable energy power, a green closed-loop production chain, and green logistics. Lastly, customers can expect sufficient technical support and customized solutions from Terra Fuoco. Terra Fuoco understands the variation of customer’s requirements. Thus, Terra Fuoco’s knowledgeable team works closely with customers to assist their specific needs and develop tailored solutions.
Terra Fuoco offers competitive compensation and provides various employee benefits, such as parental leave, flexible work arrangements, and retirement plans, to support employee well-being and work-life balance. Terra Fuoco invests in their employees’ professional growth & development by offering educational opportunities and workshop training programs. Terra Fuoco cares for employees' well-being by offering wellness initiatives such as mental health support and gym memberships.
Simultaneously,
Terra Fuoco expects employees to be committed to their roles and dedicated to achieving company goals with strong work ethics. Employees are expected to take ownership of their work and adhere to company policies and codes of conduct. Terra Fuoco encourages employees to engage in continuous learning and professional development to stay relevant and contribute to Terra Fuoco’s growth. Lastly, Terra Fuoco looks for fostering a collaborative environment, where employees communicate and support each other to achieve quality objectives. Thus, employees are expected to work effectively in teams.
Terra Fuoco offers competitive compensation and provides various employee benefits, such as parental leave, flexible work arrangements, and retirement plans, to support employee well-being and work-life balance. Terra Fuoco invests in their employees’ professional growth & development by offering educational opportunities and workshop training programs. Terra Fuoco cares for employees' well-being by offering wellness initiatives such as mental health support and gym memberships.
Simultaneously,
Terra Fuoco expects employees to be committed to their roles and dedicated to achieving company goals with strong work ethics. Employees are expected to take ownership of their work and adhere to company policies and codes of conduct. Terra Fuoco encourages employees to engage in continuous learning and professional development to stay relevant and contribute to Terra Fuoco’s growth. Lastly, Terra Fuoco looks for fostering a collaborative environment, where employees communicate and support each other to achieve quality objectives. Thus, employees are expected to work effectively in teams.
Terra Fuoco establishes mutually beneficial relationships with partners based on quality and reliability, Terra Fuoco offers technical assistance and expertise to partners, including rigorous quality assurance and guidance on product applications. Terra Fuoco has placed efficient logistics systems to provide prompt delivery of chemical substances to partners. Terra Fuoco supports partners’ sustainability goals by offering eco-friendly products, promoting waste reduction, and implementing sustainable practices. Terra Fuoco aims to build long-term relationships with all stakeholders.
Simultaneously,
Terra Fuoco expects manufacturing partners to produce chemical substances that meet or exceed industry standards with minimal impact on the environment. Terra Fuoco expects partners to adhere to high ethical standards in their business practices, complying with regulations and protecting data & intellectual prosperity. Lastly, Terra Fuoco looks for partners, who align with Terra Fuoco’s vision and value, to explore joint opportunities.
Terra Fuoco is driven by the desire to deliver exceptional high quality products and services. Terra Fuoco is constantly identifying areas of improvement, optimizing operation processes, and implementing new practices to enhance its product reliability and customer satisfaction. To achieve continuous improvement, Terra Fuoco embraces innovation and explores new ideas to stay ahead of the competition and meet evolving customer needs. Meanwhile, Terra Fuoco is committed to providing tools & resources to empower employees to foster workplace creativity. Lastly, Terra Fuoco integrates continuous improvement with sustainability efforts, achieving carbon neutrality by 2026.
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Created by: V. Song
Date: 03/08/2023
Approved by: Dr. K. Ma